Fixing Orange Uganda Modem Issues on Windows

I have been having alot of trouble with my Orange Uganda (http: Modem (Model E173), since my laptop running Windows 7 would not see the modem despite installing Orange Internet Everywhere. I tried installing, un-installing, even had a terse exchange with their support staff via twitter (https://twitter.com/orangeugandaltd/status/290720191099310080) where the only option was for me to take it to their offices for troubleshooting.

After a long search (I am not one to leave problems hanging), I ran into a solution which works for Windows and may provide a starting point for other OSes by replacing the Orange Internet Everywhere software with the latest version of the Huwaei mobile partner and configuring the connection. Steps follow:

  1. Download Huwaei Mobile Partner for Windows (https://www.dropbox.com/s/ma578lpg9816y7b/Mobile_Partner_23_for_windows.zip) – 25MB 
  2. Insert the modem into a USB slot – if you have other service provider applications they may start, but close each one that comes up
  3. Install the Mobile Partner software
  4. Create a new profile for Orange Uganda – use orange.ug as the APN (http://www.orange.ug/mobile-plans/iew-linux.php)
  5. Dial and you are off

Hope this helps somebody else

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15 responses to this post.

  1. Posted by Mutagaya musah on June 8, 2018 at 11:08

    hello I have a problem with my africell modem when I insert it I don’t see any thing and I see the green light on a modem after some minutes I see the blue light

    Like

    Reply

  2. Posted by Abiro on July 28, 2018 at 10:46

    3G are really troublesome. I keep on error 4 when trying to connect

    Like

    Reply

  3. Posted by sophie on July 30, 2018 at 09:26

    I have a problem of fixing my modem i cannot connect

    Like

    Reply

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