Fixing Orange Uganda Modem Issues on Windows

I have been having alot of trouble with my Orange Uganda (http: Modem (Model E173), since my laptop running Windows 7 would not see the modem despite installing Orange Internet Everywhere. I tried installing, un-installing, even had a terse exchange with their support staff via twitter ( where the only option was for me to take it to their offices for troubleshooting.

After a long search (I am not one to leave problems hanging), I ran into a solution which works for Windows and may provide a starting point for other OSes by replacing the Orange Internet Everywhere software with the latest version of the Huwaei mobile partner and configuring the connection. Steps follow:

  1. Download Huwaei Mobile Partner for Windows ( – 25MB 
  2. Insert the modem into a USB slot – if you have other service provider applications they may start, but close each one that comes up
  3. Install the Mobile Partner software
  4. Create a new profile for Orange Uganda – use as the APN (
  5. Dial and you are off

Hope this helps somebody else


16 responses to this post.

  1. Posted by Mutagaya musah on June 8, 2018 at 11:08

    hello I have a problem with my africell modem when I insert it I don’t see any thing and I see the green light on a modem after some minutes I see the blue light



  2. Posted by Abiro on July 28, 2018 at 10:46

    3G are really troublesome. I keep on error 4 when trying to connect



  3. Posted by sophie on July 30, 2018 at 09:26

    I have a problem of fixing my modem i cannot connect



  4. Posted by OPIO on April 22, 2021 at 16:23

    Am having a problem with my AFRICEL MODEM it’s not showing icon on my desktop



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