Wish List: My Telecom Service Provider Needs

Looks like the economy is back in the open, but the lingering effects of the COVID19 pandemic have driven a more digital focus on life and work. Looks like our local service providers have not really made any moves over the last 2 years

Here is my checklist based on my exposure across the places I have lived

  1. Having a buffet of services that are paid off at a regular cadence (rythmn)
    • Voice minutes for on-network and off-network – removes the need for multiple simcards
    • Data – mobile data and broadband data
    • SMS messages (yes I still use them)
  2. Family plan to help me manage my household telecom needs (I have teenagers who are due to get their own phones and numbers)
    • Ability to add and remove numbers to a plan, I would be happy to pay for batches of 5 numbers
    • Happy to pay a service fee for each number added to the plan – I already do this when gifting airtime and data
    • Shared pool of minutes across the plan both on and off network
  3. Tax invoices as they are required by URA for tax purposes and/or clients for reimbursements
  4. Weekly/Monthly plan options since this helps manage cash flows and cater for usage pattern changes like school and holidays
  5. Ability to measure usage by different members – who is using the services the most, this is by the default account on the plan. Better if it is an online dashboard so that I can check it regularly and adjust accordingly
  6. Unlimited Internet access in the suburbs outside the CBD with fairly high FUP (350GB and above per month)

What are your telecom service needs – what are they doing right or not?

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