Posts Tagged ‘user story’

Agile driven requirements wishlist for Integrated Telcom Service Provider Packages

I am constantly frustrated by having to remember voice, data and SMS bundles not only for my own use but for my family and dependants, and I am envious of family data plans in the rest of the world.

Being an agile practioner here is my user story

As a telecom service customer I would like to purchase and track a single package for the users in my household and dependants

Acceptance Criteria

  1. The package includes the following services at a minimum
    • On-net voice calls
    • Off-net voice calls (same country)
    • SMS messages
    • Internet access
  2. All phone numbers on the package use the services transparently
  3. The package is paid for monthly, with the ability to purchase additional optional services as need
  4. Ability to add and/or remove numbers at will
  5. Ability to pay for additional batches of numbers e.g., 5 numbers – the service fee helps the telecom cover losses due to the service discounts
  6. Weekly and monthly payment options – to help manage cash flows
  7. Generation of tax invoices for the service payments
  8. Web/app based monitoring of service usage broken down to a daily usage
  9. Ability to set usage thresholds for all user at least 2 levels – I know individual thresholds may be difficult so nice to have
  10. Reminders to pay for services before they expire

What do you have on your wishlist for your telecom provider?

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