I am constantly frustrated by having to remember voice, data and SMS bundles not only for my own use but for my family and dependants, and I am envious of family data plans in the rest of the world.
Being an agile practioner here is my user story
As a telecom service customer I would like to purchase and track a single package for the users in my household and dependants
Acceptance Criteria
- The package includes the following services at a minimum
- On-net voice calls
- Off-net voice calls (same country)
- SMS messages
- Internet access
- All phone numbers on the package use the services transparently
- The package is paid for monthly, with the ability to purchase additional optional services as need
- Ability to add and/or remove numbers at will
- Ability to pay for additional batches of numbers e.g., 5 numbers – the service fee helps the telecom cover losses due to the service discounts
- Weekly and monthly payment options – to help manage cash flows
- Generation of tax invoices for the service payments
- Web/app based monitoring of service usage broken down to a daily usage
- Ability to set usage thresholds for all user at least 2 levels – I know individual thresholds may be difficult so nice to have
- Reminders to pay for services before they expire
What do you have on your wishlist for your telecom provider?
