Archive for the ‘frugal innovation’ Category

Tech Tip: Whatsapp Groups for Record Keeping Purposes

Over the years my wife and I have been sharing lots of information via Whatsapp some of which we need for tracking purposes, the most common being weekly metrics from a business operations where I am a silent partner but key stakeholder

One neat trick that I discovered from a friend, I have forgotten who, was to leverage Whatsapp groups as a record keeping tool, this group only has the 2 of us, is named Farm Finances, and only contains the information we need to share with regard to the specific topic

Try this for your next business endeavor, wedding, construction activities, long or short running project whose records you do not want to have across the noise of day-to-day communications as you prepare to move this into a more formal tool

As I wrote this I figured out that you can also do the same for keeping notes for yourself, to-do-lists, project reminders etc

Perspective: User Requirements for Technology Projects

I was asked to talk about the handling of user requirements, how to link them to implementation within technology projects, by The Medical Concierge Group (TMCG) a digital ehealth service provider.

The key principles are being able to respond to change (agile), keep learning, and how to capture business/customer outcomes as well as improving communication across different departments and external stakeholders.

A Frugal Innovation Approach to Simcard Verification 2019 Edition – Design & High-level Architecture

Happy Easter Monday to you all, and I hope that the rains on Sunday night completed the cleansing process from the festivities, the resurrection of the Lord Jesus Christ and from the feast of the Goddess Ester (depending on which side you lean)… I am one who embraces all religious doctrines an faiths.

So over the last few days I have started receiving a message from MTN Uganda, to physcially visit a service center to verify my sim card registration, well this is only the 3rd cycle for selected customers whose details were screwed up during cycle 2, and I guess I am one of the lucky few with time to waste.

This is a followup to the 2013 recommendations for Simcard Registration https://ssmusoke.com/2013/03/12/uganda-simcard-registration-alternate-approach/ which apparently were not providing sufficient value 😉

Anyway after having to make 10 calls this morning, the reminder message, a hardcoded IVR message, has left me frustrated, but also wondering, why do I have to physically visit the service center, it is 2019!

Rather than complain all the time, I focused my anger with support from my trusted colleagues at Styx Technology Group (http://styxte.ch) we got to protoyping a quick and dirty solution to this mess. What MTN and the regulator need are my National ID details, since they will scan the ID or take a photo of it, take a photo of me then I will have to wait 2-3 days,

A frugal innovation can be:

  1. Mobile App front end to capture data that is needed
  2. A backend system – doesn’t matter what it is – can even reuse the exisiting simcard registration database they have with processes to complete the verification flow, and link into the audit process that triggered this verification
  3. A verification process, which can be done by the app automatically, or using a backup USSD channel. This follows 2FA (two factor authentication to prevent mis-use)
  4. A notification that the verificatio process has been completed and *197# can be leveraged to check status.

This method is not for everyone, but provides a solution for those of us who may not be able to line up and waste 2-3 hours in line to do just this…

Some mobile screenshots from the design team

 

NIN Details

National ID Details

Phone Numbers

Phone Numbers

Confirmation

Confirmation

Thoughts and additions are welcome!!!

UPDATE 1: One of the team members asked me, so does this solve your problem? How do you know which numbers are listed on your NIN that has been provided? Leading to iteration 2 of the Phone Numbers screen allowing the display of existing numbers with functionality to remove currently registered numbers…

Phone Numbers - v2

Syzygy – Release 2 – Uganda Mobile Money Cost Estimator

Syzygy is a Uganda focused utility calculator (launched by this post https://ssmusoke.com/2015/08/11/launching-syzygy-uganda-focused-utility-calculator/), this new release adds a tool not available anywhere else allowing you to estimate the costs of a mobile money transaction. Are you sending to a registered number, unregistered or trying to withdraw from an agent or ATM?

Hope this app saves you the hassle of searching for the transaction chart which is usually hanging in the agent’s booth.

Do let us know what you think of the new release.

The link to the app is http://bit.ly/syzygy-ug

A screenshot of the new calculator is below

Mobile Money Cost Estimator

Mobile Money Cost Estimator

Alternate Approach to MTN SIM Card Registration Process & Web Tool 

MTN Uganda has finally put together an application to support the online registration of simcards. However the process as outlined in the Dignited article (http://www.dignited.com/15503/you-can-now-register-your-mtn-uganda-sim-card-online-heres-how/) requires a user to download a registration form, upload it then wait until MTN staff can get back on the registration status.
This blog post provides an alternate design and approach for an online sim-card registration tool, thanks to the team at Styx Technology Group for putting the design and mockups for the alternate solution.
The principles of the system design are as follows:
  1. A user can register more than one sim-card under their own names only after completing their profile information, which cannot be changed later (for audibility)
  2. A user can return and check their registration information later
  3. MTN staff can respond to a registration pointing out any missing or inaccurate information
  4. The user can be notified by SMS and/or email of the status of their registration, and can also login to check the status
  5. The registrations can also be downloaded and added to MTN systems (as may be required)
  6. For identification, two documents have to be provided to confirm, and because the numbers are entered, it is easy for MTN staff to verify
The mockups below tell the story of how an alternate process looks like  licensed under the Creative Commons 3

Login Screen

Login Screen

Signup Screen

Signup Screen

Dashboard

Dashboard

My Profile

My Profile

Register Number

Register Number

UPDATE – November 19, 2015: Looks like MTN updated the sim card registration process to an online form at https://www.mtnbusiness.co.ug/mtnreg/ in response to this post

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