Posts Tagged ‘sim card registration’

A Frugal Innovation Approach to Simcard Verification 2019 Edition – Design & High-level Architecture

Happy Easter Monday to you all, and I hope that the rains on Sunday night completed the cleansing process from the festivities, the resurrection of the Lord Jesus Christ and from the feast of the Goddess Ester (depending on which side you lean)… I am one who embraces all religious doctrines an faiths.

So over the last few days I have started receiving a message from MTN Uganda, to physcially visit a service center to verify my sim card registration, well this is only the 3rd cycle for selected customers whose details were screwed up during cycle 2, and I guess I am one of the lucky few with time to waste.

This is a followup to the 2013 recommendations for Simcard Registration https://ssmusoke.com/2013/03/12/uganda-simcard-registration-alternate-approach/ which apparently were not providing sufficient value 😉

Anyway after having to make 10 calls this morning, the reminder message, a hardcoded IVR message, has left me frustrated, but also wondering, why do I have to physically visit the service center, it is 2019!

Rather than complain all the time, I focused my anger with support from my trusted colleagues at Styx Technology Group (http://styxte.ch) we got to protoyping a quick and dirty solution to this mess. What MTN and the regulator need are my National ID details, since they will scan the ID or take a photo of it, take a photo of me then I will have to wait 2-3 days,

A frugal innovation can be:

  1. Mobile App front end to capture data that is needed
  2. A backend system – doesn’t matter what it is – can even reuse the exisiting simcard registration database they have with processes to complete the verification flow, and link into the audit process that triggered this verification
  3. A verification process, which can be done by the app automatically, or using a backup USSD channel. This follows 2FA (two factor authentication to prevent mis-use)
  4. A notification that the verificatio process has been completed and *197# can be leveraged to check status.

This method is not for everyone, but provides a solution for those of us who may not be able to line up and waste 2-3 hours in line to do just this…

Some mobile screenshots from the design team

 

NIN Details

National ID Details

Phone Numbers

Phone Numbers

Confirmation

Confirmation

Thoughts and additions are welcome!!!

UPDATE 1: One of the team members asked me, so does this solve your problem? How do you know which numbers are listed on your NIN that has been provided? Leading to iteration 2 of the Phone Numbers screen allowing the display of existing numbers with functionality to remove currently registered numbers…

Phone Numbers - v2

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Launch of Sim Card Registration by Uganda Communications Commission – March 5, 2012

It is a Monday morning, and 7:00am as requested I am at the Sheraton Kampala for the launch of Uganda Communications Commission (UCC) official launch of the sim card registration which requires all mobile phone users to register their sim cards with the Telcos. The telecoms are setting up registration tents outside so I think I will register my 4 (yes four) sim cards today and get it over and done with.

I already have my finger prints and photos taken for my drivers license, have my details also taken by two telecoms (MTN and UTL) for their mobile money services. Not forgetting I have to register with the other two telecoms for their mobile money services too 🙂

Today is the stakeholder launch and the public launch will be on March 24, 2012 at Nakivubo stadium. In attendance are the top guns of the telecoms, Security Minister and Inspector General of Police, Executive Director NITAU, members of parliament so it seems like the project has political buy-in. The social and technical challenges well are still yonder.

The driving factor for the sim registration is to curb the wave of crime perpetuated by explosion of mobile usage in Africa over the last decade based on the numbers from the ITU. This explains why the advertising theme for the sim card registration is “Make Communications Safe” and the messages are: no more hiding by bullies and conmen/conwomen, sim people have bad intentions. However this begs the question “Are there no positive messages to show how beneficial it is to register the sim cards?”

Critical issues that I am looking to see mentioned better still addressed:

1. Is the information to be synchronized across the different telecoms? – Answer: Each telco is charged with registering the subscribers within their network and securely storing the information within their system. This raises a question of interoperability between the information stored by the different operators on their systems.

2. Is the sim card registration also to be synced with mobile money registration too, or are they to be kept separate?

3. How are privacy implications to be addressed? Answer – This is the responsibility of the different telecoms overseen by UCC. The government is reassuring the public that the telecom providers will protect this information. With no details this is out in the wild.

4. How is this process to be scaled to the 40% sim card users in the rural populations who actually do not have any form of registration?

5. How will corporate registrations of sim cards to be handled?

6. How will this link up with all the other registration systems, National ID, Drivers license, Credit Reference Bureau, and any new ones that will be thought up too …?

7. How will verification of the registration information be done, do we assume that all who register are using their real names and information? Answer – the government will no tolerate any such activities

8. Who owns the registration information – the telecoms, UCC, Government of Uganda, the registrants? Answer – The information seems to be owned by the telecoms who capture the subscriber information.

I have registered my 4 sim cards on all services and here is my take on the operational challenges so far:

1. This is a chance for the service providers to sell their mobile money services, since the sim card registration is invariably mobile money registration too. This puts pressure on the incumbent MTN Uganda which has the largest foot print

2. The telcoms are ill prepared for the logistical nightmare that the sim card registration calls for, and will put pressure on their earnings for the next 2 years. We were only about 100 people at the stakeholder launch, but it took almost 20min at each providers stall. Mulitply this 10,000 fold and you get the picture with only 10% of estimated subscribers covered. Lessons from credit reference bureau service roll-out planning should have been used as it was done to over 500,000 bank account holders and was tied to regulatory compliance by financial institutions.

3. The duplication of efforts is daunting. My opinion is that UCC should have forced the telcoms to come together and carry out this registration as a block for it to be successful.

4. Information privacy is still a major issue which has not been addressed, we are being told to trust the telecoms.

5. There is no verification of information, and it is easy to get and use forged credentials for sim card registration which becomes official. This could have been simplified if the registration has been done by a block of telecoms.

On a parting note, as I always have them Isiah Katumwa’s saxophone playing is off the hook, what talent…

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